This article answers some of the most frequently asked questions (FAQ) related to the general terms of use of the Numarqe Credit Platform and the use of the Numarqes card.
Who issues the Numarqe Corporate Cards?
Paynetics AD issues the Cards via Paystratus Group Ltd, a Technical Provider of Paynetics ADwith a company address at 76A James Bourchier Blvd, 1407 Sofia, Bulgaria, company registration number 131574695 and VAT BG131574695, pursuant to an e-money license issued by the Bulgarian National Bank No. 44/11.04.2016 and the underlying credit is issued by Numarqe Capital Limited.
How can the Card be used?
The Card can be used for payments at Merchants that accept it, online purchases, telephone, mail orders, Recurring Charges, and other payment-taking devices.
What should I do to keep my Card and CVV Code secure?
Memorise your CVV Code, destroy any written communication identifying the CVV Codes, and do not share them with anyone. Keep the Card secure and monitor for any unauthorised use.
Who is allowed to use the Card?
Only you and the card members authorised by the firm can use the Card for the Company’s business purposes.
What transactions are allowed with the Card?
Permitted transactions include payment for goods and services via POS Terminal, Recurring Charges, online payments via VPOS Terminal, obtaining a Statement, and changing PIN at an ATM.
What are the prohibited uses of the Card?
Prohibited uses include allowing another person to use the Card, returning goods for a cash refund, using the Card for cash advances, and using the Card for non-business purposes.
What types of transactions are prohibited?
Prohibited transactions include pyramid schemes, sale of firearms, illegal items, counterfeit products, money laundering, terrorism financing, and pornography-related services.
Can I request additional Cards for my employees?
Yes, the Account Owner can request additional Cards for Eligible Employees via the Online Account Service.
How are Account and Card Limits set?
We set your Account Limit based on your company circumstances, including your management accounts, balances, transaction history, and credit information. You are responsible for managing these limits across all card members.
How will I receive my Account Statements?
Statements will be available online via the platform. It is your responsibility to check each Statement for accuracy.
Can the fee schedule be changed?
Yes, we can change the fee schedule with at least one month’s notice to you.
How are foreign currency transactions handled?
Charges in a foreign currency are converted into the Card Currency using the Numarqe Exchange Rate, and a non-Card Currency transaction fee may apply.
Who is liable for the Charges?
The Account Company is fully liable for all Charges, subject to the terms of the "Statements and Queries" and "Lost/Stolen Cards, Incorrectly Executed Transactions and Misuse of Your Account" sections of the T&C's.
When are payments due?
All Charges are due and payable by the Due Date specified on your monthly Statement.
Who owns the Card?
The Card remains the property of Numarqe at all times and must be returned or destroyed if requested.
Can my Card be frozen?
Yes, we may suspend, Freeze, or deactivate any Card for reasons related to security, unauthorized use, or other specified reasons.
How do I get a Replacement Card?
If a Card is reported lost, stolen, or damaged, a replacement card will be sent, provided you are not in default under this Agreement.
How are Recurring Charges managed?
It is your responsibility to update Merchants with Replacement Card information to avoid disruption of services.
Are all Charges automatically accepted?
No, we may require certain Charges to be approved by us before a Merchant accepts them.
Is my information kept confidential?
Yes, both parties undertake to keep all Confidential Information disclosed or supplied confidential, except as necessary for the performance of the Agreement.
How will Numarqe communicate with me?
Communications will be made electronically via email, SMS, or the Online Platform Service. It is your responsibility to keep your contact information up to date.
How do I handle complaints about my Account or services?
Contact our Customer Service Department.
What should I do if my Card is lost or stolen?
Notify us immediately via the Customer Service number, email or the Online Account Service. Your liability for unauthorised charges is limited to £50 unless you have not complied with the Agreement or acted fraudulently.
Can I request a refund for an authorised transaction?
Yes, under specific circumstances, such as if the amount charged was greater than expected. Requests must be made within eight weeks of the Charge.
Under what circumstances can my Card or Account be frozen or suspended?
We may freeze or suspend your Card or Account for security reasons, suspected unauthorized use, increased risk of non-payment, or other specified reasons.
What happens if I default on this Agreement?
We may close your Account or terminate the Agreement, and you will remain liable for all amounts due, including costs incurred in recovering overdue payments.
Can I use contactless or digital wallet technology with my Card?
Yes, Cards are equipped for contactless payments and may be used with digital wallet technology, such as Apple Pay and Google Pay digital wallets.
How do I close my Account?
To close your Numarqe account, you must provide written notice indicating your intention to terminate the agreement. Additionally, you must return all cards issued to you by Numarqe. You will remain liable for all charges, interest, foreign exchange charges, commissions, and other amounts due up to the termination date.
Numarqe will only close your account once all amounts due under the agreement and any supplementary agreements have been fully paid. If you have any further questions or need assistance with the process, contact Numarqe customer service for guidance. You may terminate your Agreement by giving written notice.